Canada Return/Exchange Policy

Canada Return/Exchange Policy

You can initiate a return or exchange for most new and unworn items within 7 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 21 days of delivery. We inspect all returned items and award a partial refund for opened or used products. The customer is responsible for covering shipping charges to send the item/s back. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you are exchanging an item, you must return the original item and place an order for the new, desired item. You will be offered a voucher to help offset shipping costs.

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items. Chozashop will cover all respective shipping charges.

When we receive your return, we inspect the item and provide a replacement* or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

* subject to stock/availability

Return Policy Rules and Exceptions

Non-Returnable Items: All Sale and clearance items are final sale. No exchanges or returns on final sale products will be issued.

Our online return process makes returning an item easier than ever. Just complete our simple, one-page form and receive and return instructions. Please visit our How to Return an Item page for information about starting your return.

At chozashop, we take pride in our customer service.